Beautiful Silver & Black Square Stud Earrings (Pack of 2)

Order Shipping

1. What shipping options are available?

• We offer standard (By surface) and express (By Air) shipping options.

2. How much does shipping cost?

• We offer both Free & Paid shipping options for you and shipping costs vary based on the shipping method selected and your location. You can view the exact shipping cost during checkout.

3. How long will it take for my order to ship?

• Orders are typically processed within 1-2 business days. Shipping times vary based on the shipping method selected.

4. Can I change my shipping address after placing an order?

• If your order hasn't been processed yet, you can change the shipping address by contacting our customer service.

Order Tracking

1. How can I track my order?

• Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.

2. Why is my tracking number not working?

• It may take up to 24 hours for the tracking information to be updated by the carrier. Please check again later.

3. What should I do if I didn't receive a tracking number?

• If you haven’t received a tracking number, please check your spam/junk email folder. If it’s not there, contact our customer service for assistance.

Order Delivery

1. When will my order be delivered?

• Delivery times vary based on your location and the shipping method selected. Estimated delivery dates will be provided at product page.

 

2. What should I do if my order is delayed?

• If your order is delayed, please check the tracking information for updates. If there is no update or if you have concerns, contact our customer service.

3. Can I change my delivery date?

• Delivery dates cannot be changed once the order is shipped. However, you can contact the carrier directly for possible arrangements.

4. What should I do if my package is lost or stolen?

• If your package is lost or stolen, please contact our customer service. We will work with the carrier to resolve the issue.

5. Do I need to sign for my delivery?

• Some deliveries may require a signature upon receipt. This information will be provided during the checkout process.

6. What should I do if my order hasn’t arrived by the estimated delivery date?

• If your order hasn't arrived by the estimated delivery date, please check the tracking information first. If it shows a delay or no updates, contact our customer service.

7. What happens if I am not home to receive my delivery?

• If you are not home, the delivery service may leave a notice for re-delivery or pick-up at a local facility.

8. Can I schedule a specific delivery date and time?

• At this time, we do not offer the option to schedule specific delivery dates and times.

9. My package was marked as delivered, but I haven’t received it. What should I do?

• Check around your property and with neighbours first. If you still can’t locate your package, contact our customer service for assistance.

Returns

1. What is your return policy?

• Our return policy allows for returns within 7 days of purchase. Items must be unused and in their original packaging.

2. How do I initiate a return?

• To initiate a return, please contact our customer service team via email or phone. They will provide you with a return authorization number and further instructions.

3. Do I need to pay for return shipping?

• If the package is not damaged and not used by customer then No any return shipping cost charged by customers. If the package damaged and used by customer then return shipping cost will be charged.

4. How long does it take to process a return?

• Once we receive your returned item, we will process your return within 5-7 business days. You will receive a confirmation email once the return is complete.

5. Can I return an item without the original packaging?

• Items must be returned in their original packaging to qualify for a refund. If you no longer have the packaging, please contact customer service for further assistance.

Replacements

1. How do I request a replacement for a defective item?

• If you receive a defective item, please contact our customer service team with your order number and a description of the issue. We will arrange for a replacement to be sent to you.

2. Is there a time limit for requesting a replacement?

• Replacements for defective items can be requested within 7 days of purchase. After this period, please contact us for assistance.

3. Will I need to return the defective item before receiving a replacement?

• In most cases, you will need to return the defective item before we can send a replacement. We will provide a prepaid shipping label for the return.

Exchanges

1. Can I exchange an item for a different size or color?

• Yes, exchanges for different sizes or colors are allowed within 7 days of purchase. The item must be in unused condition with original packaging.

 

2. How do I initiate an exchange?

• To initiate an exchange, please contact our customer service team. They will guide you through the process and provide you with a return authorization number.

3. Do I need to pay for shipping on exchanges?

• Customers are responsible for the shipping costs when sending an item back for exchange. We will cover the shipping cost of the new item sent to you.

4. How long does it take to process an exchange?

• Exchanges are processed within 5-7 business days after we receive the original item. You will receive a confirmation email once the new item is shipped.

1. How can I cancel my order?

• To cancel your order, please log into your account, go to your order history, and select the order you wish to cancel. If the cancel option is unavailable, contact our customer support team for assistance.

2. Can I modify my order after it has been placed?

• Yes, you can modify your order within a certain timeframe. Please log into your account and go to your order history to make changes. If the modification option is unavailable, contact our customer support team.

3. How long do I have to cancel or modify my order?

• Orders can typically be cancelled or modified within 24 hours of placing them. After this period, the order may be in the processing stage and cannot be changed.

4. Will I be charged a fee for cancelling or modifying my order?

• There are no fees for cancelling or modifying your order within the allowed timeframe. However, if the order has already been shipped, you may incur return shipping charges.

5. How will I know if my order cancellation or modification is successful?

• You will receive a confirmation email once your order cancellation or modification has been processed successfully.

6. What if my order has already been shipped?

• If your order has already been shipped, you will need to wait until you receive it and then follow our return process to send it back.

7. Can I change the shipping address after placing the order?

• Yes, you can change the shipping address if the order has not been shipped yet. Please log into your account or contact customer support for assistance.

8. Can I add items to my order after it has been placed?

• Unfortunately, we cannot add items to an existing order. You will need to place a new order for additional items.

9. What happens to my payment if I cancel my order?

• If you cancel your order, your payment will be refunded to the original payment method within a few business days.

10. How can I check the status of my order cancellation or modification?

• You can check the status of your order cancellation or modification by logging into your account and viewing your order history. Alternatively, you can contact our customer support team for updates.

Order Payments

1. What payment methods do you accept?

• We accept credit/debit cards, UPI, PayPal, Apple Pay, Google Pay, and bank transfers etc.

2. Is it safe to use my credit card on your website?

• Yes, we use industry-standard encryption to protect your payment information.

3. Can I pay using multiple payment methods?

• Currently, we only accept one payment and cash on delivery method per order.

4. Why was my payment declined?

• Payments can be declined for various reasons. Please check your card details, ensure you have sufficient funds, or contact your bank for more information.

5. Can I change my payment method after placing an order?

• Unfortunately, once an order is placed, the payment method cannot be changed. You may need to cancel the order and place a new one.

6. Do you offer instalment payment options?

• We do not offer instalment payment plans at this time.

Refunds

1. What is your refund policy?

• We offer a 7-day return policy for a full refund on unused and undamaged items in their original packaging.

2. How long does it take to process a refund?

• Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.

3. How will I receive my refund?

• Refunds will be issued to the original payment method and bank transfer used for the purchase.

4. Can I get a refund if I received a damaged or defective item?

• Yes, please contact our customer service within 48 hours of receiving the item to initiate a return or exchange for damaged or defective products.

5. Do you refund shipping charges?

• Shipping charges are non-refundable unless the return is due to our error or a defective product.

6. How can I check the status of my refund?

• You can check the status of your refund by logging into your account and viewing your order history or by contacting our customer service team.

7. Can I cancel my order and get a refund before it ships?

• Yes, you can cancel your order for a full refund if it has not yet been shipped. Please contact our customer service as soon as possible.

8. What should I do if my refund hasn't appeared in my account?

• If you haven’t received your refund after 10 business days, please contact your bank or payment provider. If the issue persists, contact our customer service team for further assistance.

9. Can I return an item after the 7-day period?

• Unfortunately, we cannot accept returns or issue refunds for items after the 7-day return period.

10. Will I receive a confirmation when my refund is processed?

• Yes, you will receive an email notification once your refund has been processed.