Return, Replacement & Exchange - FAQs

Returns

1. What is your return policy?

• Our return policy allows for returns within 7 days of purchase. Items must be unused and in their original packaging.

2. How do I initiate a return?

• To initiate a return, please contact our customer service team via email or phone. They will provide you with a return authorization number and further instructions.

3. Do I need to pay for return shipping?

• If the package is not damaged and not used by customer then No any return shipping cost charged by customers. If the package damaged and used by customer then return shipping cost will be charged.

4. How long does it take to process a return?

• Once we receive your returned item, we will process your return within 5-7 business days. You will receive a confirmation email once the return is complete.

5. Can I return an item without the original packaging?

• Items must be returned in their original packaging to qualify for a refund. If you no longer have the packaging, please contact customer service for further assistance.

Replacements

1. How do I request a replacement for a defective item?

• If you receive a defective item, please contact our customer service team with your order number and a description of the issue. We will arrange for a replacement to be sent to you.

2. Is there a time limit for requesting a replacement?

• Replacements for defective items can be requested within 7 days of purchase. After this period, please contact us for assistance.

3. Will I need to return the defective item before receiving a replacement?

• In most cases, you will need to return the defective item before we can send a replacement. We will provide a prepaid shipping label for the return.

Exchanges

1. Can I exchange an item for a different size or color?

• Yes, exchanges for different sizes or colors are allowed within 7 days of purchase. The item must be in unused condition with original packaging.

 

2. How do I initiate an exchange?

• To initiate an exchange, please contact our customer service team. They will guide you through the process and provide you with a return authorization number.

3. Do I need to pay for shipping on exchanges?

• Customers are responsible for the shipping costs when sending an item back for exchange. We will cover the shipping cost of the new item sent to you.

4. How long does it take to process an exchange?

• Exchanges are processed within 5-7 business days after we receive the original item. You will receive a confirmation email once the new item is shipped.