Order Payments & Refunds - FAQs

Order Payments

1. What payment methods do you accept?

  • We accept credit/debit cards, UPI, PayPal, Apple Pay, Google Pay, and bank transfers etc.

2. Is it safe to use my credit card on your website?

  • Yes, we use industry-standard encryption to protect your payment information.

3. Can I pay using multiple payment methods?

  • Currently, we only accept one payment and cash on delivery method per order.

4. Why was my payment declined?

  • Payments can be declined for various reasons. Please check your card details, ensure you have sufficient funds, or contact your bank for more information.

5. Can I change my payment method after placing an order?

  • Unfortunately, once an order is placed, the payment method cannot be changed. You may need to cancel the order and place a new one.

6. Do you offer instalment payment options?

  • We do not offer instalment payment plans at this time.

Refunds

1. What is your refund policy?

  • We offer a 7-day return policy for a full refund on unused and undamaged items in their original packaging.

2. How long does it take to process a refund?

  • Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.

3. How will I receive my refund?

  • Refunds will be issued to the original payment method and bank transfer used for the purchase.

4. Can I get a refund if I received a damaged or defective item?

  • Yes, please contact our customer service within 48 hours of receiving the item to initiate a return or exchange for damaged or defective products.

5. Do you refund shipping charges?

  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

6. How can I check the status of my refund?

  • You can check the status of your refund by logging into your account and viewing your order history or by contacting our customer service team.

7. Can I cancel my order and get a refund before it ships?

  • Yes, you can cancel your order for a full refund if it has not yet been shipped. Please contact our customer service as soon as possible.

8. What should I do if my refund hasn't appeared in my account?

  • If you haven’t received your refund after 10 business days, please contact your bank or payment provider. If the issue persists, contact our customer service team for further assistance.

9. Can I return an item after the 7-day period?

  • Unfortunately, we cannot accept returns or issue refunds for items after the 7-day return period.

10. Will I receive a confirmation when my refund is processed?

  • Yes, you will receive an email notification once your refund has been processed.