Order Cancelations & Modifications - FAQs

1. How can I cancel my order?

• To cancel your order, please log into your account, go to your order history, and select the order you wish to cancel. If the cancel option is unavailable, contact our customer support team for assistance.

2. Can I modify my order after it has been placed?

• Yes, you can modify your order within a certain timeframe. Please log into your account and go to your order history to make changes. If the modification option is unavailable, contact our customer support team.

3. How long do I have to cancel or modify my order?

• Orders can typically be cancelled or modified within 24 hours of placing them. After this period, the order may be in the processing stage and cannot be changed.

4. Will I be charged a fee for cancelling or modifying my order?

• There are no fees for cancelling or modifying your order within the allowed timeframe. However, if the order has already been shipped, you may incur return shipping charges.

5. How will I know if my order cancellation or modification is successful?

• You will receive a confirmation email once your order cancellation or modification has been processed successfully.

6. What if my order has already been shipped?

• If your order has already been shipped, you will need to wait until you receive it and then follow our return process to send it back.

7. Can I change the shipping address after placing the order?

• Yes, you can change the shipping address if the order has not been shipped yet. Please log into your account or contact customer support for assistance.

8. Can I add items to my order after it has been placed?

• Unfortunately, we cannot add items to an existing order. You will need to place a new order for additional items.

9. What happens to my payment if I cancel my order?

• If you cancel your order, your payment will be refunded to the original payment method within a few business days.

10. How can I check the status of my order cancellation or modification?

• You can check the status of your order cancellation or modification by logging into your account and viewing your order history. Alternatively, you can contact our customer support team for updates.