Shipping, Order Tracking & Delivery - FAQs

Order Shipping

1. What shipping options are available?

  • We offer standard (By surface) and express (By Air) shipping options.

2. How much does shipping cost?

  • We offer both Free & Paid shipping options for you and shipping costs vary based on the shipping method selected and your location. You can view the exact shipping cost during checkout.

    3. How long will it take for my order to ship?

    • Orders are typically processed within 1-2 business days. Shipping times vary based on the shipping method selected.

      4. Can I change my shipping address after placing an order?

      • If your order hasn't been processed yet, you can change the shipping address by contacting our customer service.

            Order Tracking

            1. How can I track my order?

            • Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.

            2. Why is my tracking number not working?

            • It may take up to 24 hours for the tracking information to be updated by the carrier. Please check again later.

            3. What should I do if I didn't receive a tracking number?

            • If you haven’t received a tracking number, please check your spam/junk email folder. If it’s not there, contact our customer service for assistance.

              Order Delivery

              1. When will my order be delivered?

              • Delivery times vary based on your location and the shipping method selected. Estimated delivery dates will be provided at product page.

               

              2. What should I do if my order is delayed?

              • If your order is delayed, please check the tracking information for updates. If there is no update or if you have concerns, contact our customer service.

              3. Can I change my delivery date?

              • Delivery dates cannot be changed once the order is shipped. However, you can contact the carrier directly for possible arrangements.

              4. What should I do if my package is lost or stolen?

              • If your package is lost or stolen, please contact our customer service. We will work with the carrier to resolve the issue.

              5. Do I need to sign for my delivery?

              • Some deliveries may require a signature upon receipt. This information will be provided during the checkout process.

              6. What should I do if my order hasn’t arrived by the estimated delivery date?

              • If your order hasn't arrived by the estimated delivery date, please check the tracking information first. If it shows a delay or no updates, contact our customer service.

              7. What happens if I am not home to receive my delivery?

              • If you are not home, the delivery service may leave a notice for re-delivery or pick-up at a local facility.

              8. Can I schedule a specific delivery date and time?

              • At this time, we do not offer the option to schedule specific delivery dates and times.

              9. My package was marked as delivered, but I haven’t received it. What should I do?

              • Check around your property and with neighbours first. If you still can’t locate your package, contact our customer service for assistance.