As soon as your order is processed at our store, the product will be dispatched to your address within 1-2 days. Product will reach your given address within 3 to 5 days.
We always provide FREE shipping to our customers and no charges are taken from them.
You will receive tracking details over WhatsApp, Email and SMS, once the order is shipped.
Return Policy: We offer a 7-day return policy for all unused and used items, no questions asked. However, please note that the 7 day return does not apply to personalized jewellery, except in cases of defective/counterfeit products. FOGGMART reserves the right to process refunds after examining the returned items. If you purchased a FOGGMART product from anywhere other than the FOGGMART website, the return policies of your source of purchase will apply.
In case of missing items in the return order, i.e., where the customer claims to return multiple products but the actual pickup does not include all the said items, then the Company will be liable to pay an amount up to the full MRP of the missing product have the right to deduct Refund Amount. This will extend to promotional products, including but not limited to free gifts.
1. You have received a damaged product.
2. You have received a defective product.
3. Wrong product was delivered to you.
4. The product ordered was missing in the delivered shipment.
Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered.
Return Process: You can initiate a return request from our website or app. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns. In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
Email us for instant support: email@example.com